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      Displaying Attachments in the Mobile App

      How to display attachments in the mobile app

      For attachments on a work order to be displayed for download in the mobile app, you must select the Copy To Database option in the Source Document section of the Document Maintenance window when adding the attachment. The Document Maintenance window is opened by clicking the Add button in the Document List window. TechPro supports downloading the following attachment types:

      TXT

      PDF

      JPG

      PNG

      DOCX

      DOC

      XLSX

      XLS

      XLSM

      PPTX

      PPT

      Keep in mind that the device must have an app that can view any of these types installed to view it.

      Note: Android 10 devices have an option to save images in HEIF/HEIC format. This format is not supported for images taken and uploaded using the photo gallery. This option should be turned off in the camera save settings to prevent attachment errors.