Completing Forms Offline

You can complete forms while offline or without an internet connection by performing a sync in the mobile app before going offline. During this sync, the app downloads all required information from the admin site, including the form and any dependent data, so the form remains accessible offline.

Users commonly launch forms through a deep link from another application, such as when forms are associated with tasks or work orders in external systems. Opening a form through a deep link typically triggers a sync automatically, unless the NoSync parameter is enabled.

For example:

• A user is assigned a task or work order in IFS MWO or another third-party application.
• The user selects a link in the third-party application to open the form.
  • If NoSync is not enabled, opening the link automatically starts a sync.
  • If NoSync is enabled and the app is launched from a closed state, no sync occurs and the form submission queue is not processed.
• Once the sync is complete, the user can work offline.
• The user completes and submits the form while offline.
• Submitted forms remain in the form submission queue until a sync occurs.
• The submission queue is processed during any sync operation, including:
  • Opening the app from a closed state
  • Pressing the sync button
  • Performing a form-level sync
• When the device is back online and a sync is performed, the submitted forms are uploaded to the admin site for processing.

Note: Reopening the app from the background does not trigger a sync automatically.