Viewing the Event Log

How to view the Event Log

The Event Log page displays all the events that have occurred on the mobile app or in processing checkouts. We suggest using the Checkout Log instead when you first encounter errors. This log may be helpful if you have an error and need more information about the events occurring before and after the error occurred to help you resolve it.

1. Click System Logs from the left menu and select Event Log from the Log Type drop-down list.
   
2. Select the message type that you want to display: All Types, Error, or Information.
3. Enter a start date and time.
4. Enter an end date and time. Because this log tracks a lot of data, it may be helpful to enter a short timeframe if you’re looking for a specific error.
5. Select a technician ID or enter service call number to search for a specific checkout record.
6. Click Find. The date, message type, logger, message, exception, technician, and service call number are displayed.
7. To view more details about an error, click View under the Actions menu. The Error Details window opens that displays additional information about the error. Message and exception values can be copied to the clipboard by clicking on the Copy icon.