Using the Add Work Order Page

How to use the Add Work Order Page

If your organization allows you to add calls from the mobile app, you'll have an Add Work Order option in the TechPro menu. This window is used to create a new, non-dispatched appointment. You must be connected to the Internet when adding a work order. Only time and material jobs are created and the work order is assigned to the user logged into the device.

Click Add Work Order and information about the work order created appears for reference.

Depending on the way your service call system is set up, an additional window may be displayed for entering a number. Your company may have an internal policy for manual numbering so that numbers aren’t duplicated.

When you create a call using the Add Work Order option, the Date1 field of the SV00300 table is updated. In addition, the date from your device, at the time the call was created, updates the Date Opened field in Signature’s Time Stamp window and the Call Opened Date in Signature’s Service Level Call Inquiry window. This information is helpful for reporting and tracking the time between opening a call and completing the work.

The call will appear in your Appointments list, and you can begin work on the call as needed.