Changing an Appointment Status

How to change an appointment's status

The appointment status can be changed as you work through the appointment. Each status change sends the new status to the back office if the technician is online. This ensures the admin knows at what point of work the technician is at. For example, if a tech changes the status of an appointment this provides feedback to the admin so that additional appointments can be scheduled, or the tech can travel to another location for an emergency call.

If the technician is offline, and changes the status, when connectivity is returned, the status is updated with the most recent status change; but the table reflects all status changes along with a time stamp of the time the status changed. This way, if you use the appointment status to track things like SLAs, that data is available.